Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
The Role of Profiles project aims to identify recommendations for an improved online profile provision, based on the needs of University staff. Interviewing individual staff members was our primary research method. This post outlines how we set up and conducted staff interviews – to hear what staff had to say, and to gather data on […]
Carrying out usability testing early on in the design process provided useful insights about how learners would interact with our content. The feedback we received led to us making various changes to improve the user experience of the course.
We’ve been developing a new version of Effective Digital Content. This post looks at how this work fits into our wider approach to supporting content design across the University.
Content Improvement Club is our regular meetup for web publishers. This month, we looked at writing and improving alt text to make images accessible to all users.
UX coming to a lecture theatre near you: Sharing the work of the UX Service with University students
I was pleased to be invited to deliver guest lectures about the User Experience (UX) Service by academic colleagues. Presenting to students and answering their questions helped me take fresh perspectives on framing the role of UX at the University.
About me I am Christina (Xinyi) Xu, currently a final-year student majoring in Sociology and Social Anthropology. I joined the portal services team from September 2024 as a user research intern. My main responsibility is to investigate staff’s and students’ experiences using MyEd Portal – a key web portal where many staff and students would […]
As a user researcher at the University, I plan and conduct research activities to help colleagues improve the content in their websites and services. Recently, I have been learning how to use Google Analytics 4 (GA4) to see what information it can provide about University websites and content.
The User Experience Service have been working with the Careers Service to improve their web content. In January, we ran a workshop to help the Careers Service to think through the foundations of their content strategy.
The UX Service has helped more colleagues to conduct usability tests on their website and prioritise web content improvements.
Content Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand.
